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Customer Help

Our support team is always here to assist.

Common purchase queries answered

Orders and Shipping

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

Tracking information may be provided according to ordered item & your country.

We ship worldwide. Shipping charges may apply depending on the country & product

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way.

If you need to swap an item

Returns and Exchanges

We have 30 days hassle free return policy from the date of the delivery of the package.

Items must not be damaged nor used. Other conditions may apply

We apologize for sending you the wrong item. Please contact our Customer Care Team at support@urbankitchen.shop and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@urbankitchen.shop with a snapshot of the product and we will get back to you as soon as we can.

We will email the address of our warehouse once we confirmed that you are compatible with our return policy.

You may drop us an email at support@urbankitchen.shop or contact us on Facebook and we will assist you further.

You can send us an email within 24 hours for cancellation of an order.

However final verdict will be given by our customer support.

Why not! Please drop us an email to support@urbankitchen.shop

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Easy 30 days returns

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